TIPS FOR A
VIOLENCE - FREE WORKPLACE
- Dont hire the misfits.
Check references, look for gaps in resumes. Although companies dont
supply more than dates of someones previous employment, the reference
you call may feel morally compelled to tell you about certain behavioral
- Dont keep the misfits.
If you see they dont get along with others, or if they are pathological
blamers, get rid of them before it escalates.
- Match peoples personalities
and skills with the right jobs. Dont put people with a supervisor
they cant stand. That exacerbates a bad situation.
- Communicate. Listen to employees.
Explain things to them - in person. Dont rely on E-mail for smoothing
- Consider counseling. Make
sure your company has an anonymous employee assistance program. That gives
staff an outlet to vent frustrations. In particularly egregious cases,
insist that employees avail themselves of that counseling.
- Maintain a fair grievance
procedure -- give employees an avenue to complain. Make them feel that,
even if they dont get the answers they want, their voices were heard.
- Extend courtesy. Treat employees
as you would treat customers. Dont reprimand an employee in public.
Dont permit one person to harass another.
- Watch for the little things
-- a dirty bathroom can cause someone to blow.
- Act consistently and fairly.
Apply the same standards to everyone -- from your favorite employee to
the departments problem child.
Source: Keith Black, an attorney at Black Rome Comisky & McCauley
LLP in Philadelphia.
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