Here's a "turn-around" story about a dysfunctional training department that became a highly effective team.

May:

A franchisor's Human Resources Training Department had a sales budget it was not meeting. Franchisees were not sending their personnel to training programs at headquarters- negatively effecting Training's P & L.

Very frank and open team building sessions, starting with analysis of The Birkman Method® Assessment Profiles and sharing results among team members.

August:

Individual Profils analysis indicated no real "salespeople" on the Training Team. When results were shared with team members, personnel changes became bottom-up decisions instead of top-down. Morale increased significantly, as did sales.

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